We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
For each individual shipment, Supplier has to send a detailed shipping notice, separately from goods and invoice, on the day of shipment. The delivery has to be accompanied by a delivery slip and shipping list. In case of shipment by boat, the name of the shipping line and of the vessel has to be shown on the shipping documents and the invoice. Supplier has to select those means of transportation which are most favorable and best suited for Buyer. In all shipping notices, delivery slips, shipping lists, freight documents, invoices, on the exterior packaging etc., the order symbols and data on the place of unloading as prescribed by Buyer have to be indicated in full.
In order to be eligible for a refund, you have to return the product within Always 3 days of your purchase. If the product is damaged in any way, or you have initiated the return after 3 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
Order Cancellation
Orders can be cancelled any time before they are dispatched without any extra costs. Customer has to write us within 24 hrs. No cancellation will be made beyond that. To cancel the order, please mail us at support@thesevencolours.com We would be unable to cancel the order once it has been dispatched.
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
Bulk Orders
All the orders having value more than INR 15,000 comes under bulk order category. For bulk orders above return & refund policies are not applicable. Bulk orders are not refundable in any scenario, only defective items or damaged items individually can be replaced. Bulk orders may take some extra time to ship depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do the same using your order link on our website or you can also contact us for the same.
Self-Service Portal: https://www.thesevencolours.com
Email Address: support@thesevencolours.com
Contact Form URL: support@thesevencolours.com
Phone Number: +91 8872769804
You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.
