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Frequently Asked Questions
What are the shipping charges and delivery time for orders in India?
We offer free shipping across India on all orders. Standard delivery takes 5-7 business days for metro cities and 7-10 business days for other locations. Express delivery options are available at checkout for faster delivery.
Do you ship internationally outside India?
Currently, we ship pan-India to all states and union territories. For international shipping inquiries, please contact our customer support team at thesevencoloursindia@gmail.com with your location details.
How can I track my order after it's shipped?
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your shipment using this number on our courier partner's website or directly in your order confirmation email.
What if my product arrives damaged during shipping?
We take utmost care in packaging, but if your product arrives damaged, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund immediately at no extra cost to you.
Can I change my delivery address after placing the order?
Yes, you can change your delivery address before the order is dispatched. Please contact us immediately at thesevencoloursindia@gmail.com or call our customer support. Once shipped, address changes may not be possible.
What is your return and exchange policy?
We offer a 7-day return and exchange policy from the date of delivery. Products must be unused, in original packaging, and in the same condition as received. Custom or personalized items cannot be returned unless defective.
Do your products come with a warranty?
Yes! All our products come with a manufacturing defect warranty. Canvas paintings and frames have a 6-month warranty, neon lights have a 1-year warranty, and LED products have a 1-year warranty against manufacturing defects.
How do I initiate a return or exchange?
To initiate a return or exchange, email us at thesevencoloursindia@gmail.com with your order number, reason for return, and product photos. Our team will guide you through the process and arrange pickup within 2-3 business days.
When will I receive my refund after returning a product?
Refunds are processed within 5-7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method. You'll receive a confirmation email once the refund is processed.
Are custom-made or personalized products returnable?
Custom-made products like personalized name plates, custom neon signs, and customized wallpapers cannot be returned or exchanged unless there's a manufacturing defect or error from our side. Please review your customization details carefully before ordering.
What material are your canvas paintings made of?
Our canvas paintings are printed on premium quality 280 GSM cotton canvas using eco-friendly, fade-resistant inks. They come stretched on sturdy wooden frames with hooks for easy wall mounting.
Do canvas paintings come framed and ready to hang?
Yes! All our canvas paintings come pre-stretched on wooden frames with hanging hooks installed. They're ready to hang right out of the box - no additional framing or installation required.
Will the colors fade over time on canvas paintings?
Our canvas paintings use UV-resistant, fade-proof inks that maintain vibrant colors for years. Keep them away from direct sunlight and moisture for best longevity. With proper care, they'll look beautiful for 5-10 years or more.
Can I get a canvas painting in a custom size?
Yes, we offer custom size options for most canvas paintings. Please contact us at thesevencoloursindia@gmail.com with your desired dimensions, and we'll provide a quote within 24 hours. Custom sizes typically take 7-10 days for production.
How do I clean and maintain my canvas painting?
Gently dust your canvas painting with a soft, dry cloth or feather duster. Avoid using water or cleaning chemicals. Keep away from direct sunlight, humidity, and heat sources to preserve the colors and canvas quality.
Are your neon signs made of real glass or LED?
Our neon signs are made with energy-efficient LED neon flex technology, not traditional glass tubes. They're safer, more durable, consume less power, and provide the same vibrant glow as traditional neon with longer lifespan.
How much electricity do neon signs consume?
Our LED neon signs are highly energy-efficient, consuming only 5-15 watts depending on size. They cost approximately ₹2-5 per month to run 24/7, making them economical for continuous use in homes, offices, or businesses.
Can I customize the color and design of my neon sign?
Absolutely! We offer fully customizable neon signs. You can choose your text, font, size, and color. Visit our custom neon page or contact us with your design ideas, and our team will create a mockup for your approval before production.
How do I install and mount a neon sign on the wall?
Each neon sign comes with a pre-drilled acrylic backing, mounting screws, and a power adapter. Simply mark the wall, drill holes, insert wall plugs, screw in the sign, and plug it in. Installation takes 10-15 minutes. Video instructions are included.
What is the lifespan of LED neon signs?
Our LED neon signs have a lifespan of 50,000+ hours (approximately 5-7 years of continuous use). They come with a 1-year warranty against manufacturing defects and are designed for long-lasting, maintenance-free operation.
Do you offer installation services for your products?
Most of our products like canvas paintings, neon signs, and wall decor come with easy DIY installation kits and instructions. For complex installations like large wallpapers or multiple neon setups, we can recommend professional installers in your city.
Can I see a preview or sample before ordering custom products?
Yes! For custom products like name plates, neon signs, and personalized items, we provide digital mockups for your approval before production. You can request changes until you're completely satisfied with the design.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, digital wallets (Paytm, PhonePe, Google Pay), and cash on delivery (COD) for eligible orders. All transactions are 100% secure and encrypted.
Are your products suitable for gifting? Do you offer gift wrapping?
Absolutely! Our products make perfect gifts for housewarmings, birthdays, anniversaries, and festivals. We offer premium gift wrapping services at a nominal charge. You can add gift wrapping at checkout or mention it in order notes.
How can I contact customer support for queries or assistance?
You can reach us via email at thesevencoloursindia@gmail.com, call our customer support during business hours, or use the chat feature on our website. We typically respond within 2-4 hours on business days and are here to help with any questions!