Shipping policy
Shipping & Delivery Policy
The Seven Colours
Welcome to The Seven Colours, operated by 7 Colours Decors Pvt. Ltd. We are committed to providing a reliable and transparent shopping experience. Please review our shipping and delivery policy before placing an order.
1. Order Processing
Orders are processed after successful order confirmation and payment verification.
Processing times may vary depending on product availability, size, design, personalisation requirements and production schedules.
Customised, personalised and made-to-order products may require additional preparation time.
2. Shipping and Delivery Timelines
Estimated delivery timelines are displayed at checkout or communicated during order confirmation, where available.
Delivery times may vary depending on:
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Customer delivery location and PIN code.
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Product availability and processing requirements.
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Product dimensions and packaging requirements.
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Courier and logistics partner availability.
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Public holidays, weather conditions and unforeseen transportation delays.
Delivery estimates are indicative and are not guaranteed unless expressly confirmed by The Seven Colours.
3. Shipping Charges
Shipping charges, where applicable, are calculated based on the product, delivery location, package dimensions and selected shipping service.
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Additional charges may apply to oversized, fragile or specialised products requiring special handling.
4. Customised and Made-to-Order Products
Certain products, including customised neon signs, personalised canvas paintings, wallpapers, wall décor and selected decorative products, may be manufactured or prepared specifically for an order.
Processing and dispatch times for these products may differ from standard ready-to-ship items.
Customers are advised to verify product specifications, dimensions, colours, designs and customisation details before confirming their orders.
5. Shipping of Large and Fragile Products
Products such as large canvas paintings, decorative wall panels, WPC/PVC louvers and other oversized or fragile items may require specialised packaging and transportation.
Delivery timelines and shipping charges for these items may vary according to product dimensions and destination.
Installation services, unloading arrangements and special handling are not included unless specifically mentioned in the product listing or confirmed during purchase.
6. Order Tracking
Where tracking is available, customers will receive shipment details after their orders are dispatched.
Tracking information may take some time to become active after courier pickup.
Customers may contact our support team for assistance with order tracking.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate shipping addresses, contact numbers and PIN codes.
Incorrect or incomplete delivery information may result in delays, unsuccessful delivery attempts or additional shipping charges.
If an address correction is required, please contact our support team as soon as possible. Address changes may not be possible after dispatch.